Articles on: Fix Issues - Error Guides

NOT_IN_PRODUCT_CATALOG

The "NOT_IN_PRODUCT_CATALOG" error in Amazon FBA (Fulfillment by Amazon) typically occurs when you try to create a shipment for a product that is not recognized or listed in the Amazon product catalog. There are several reasons why this error might occur, and here are some steps you can take to resolve it:

Verify Product Listing: Ensure that the product you are trying to create a shipment for is listed in the Amazon catalog. Go to your Amazon seller account and check if the product is available for sale. If it's not listed, you'll need to create a new product listing.

Check Product Information: If the product is listed, verify that the product information, such as the SKU (Stock Keeping Unit), ASIN (Amazon Standard Identification Number), and product title, matches the information you are using when creating the shipment. Any discrepancies in this data can lead to the error.

Use Correct Merchant SKU: If you are using custom SKUs for your products, ensure that you are using the correct Merchant SKU when creating the shipment. The Merchant SKU should match the one you used when listing the product on Amazon.

Update Product Information: If you find any discrepancies in the product information, update the product listing with the correct information. You may need to edit the existing product listing or create a new one if necessary.

Check Product Category: Make sure that the product is listed under the correct category in the Amazon catalog. If it's listed under a different category, you might need to update the category to match the product.

Wait for Catalog Update: Sometimes, it might take some time for changes to reflect in the Amazon product catalog. If you recently made changes to the product listing, wait for a few hours and then try creating the shipment again.

Contact Amazon Seller Support: If you have checked all the above steps and still encounter the error, it's best to reach out to Amazon Seller Support for assistance. They can help you troubleshoot the issue and provide specific guidance based on your account and product details.

Remember that Amazon's systems and processes can change over time, so the specific steps to resolve the error might vary slightly. Always refer to the latest seller resources and documentation provided by Amazon for the most up-to-date information.

Updated on: 04/08/2023

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