Understanding "Account on Hold" Status

If you notice that your account status is showing as "Account on Hold," it means that there is an outstanding invoice that needs to be settled before normal operations can resume. This status indicates that no items will be shipped out of our warehouse until the outstanding invoice is resolved.

Resolving "Account on Hold" Status

To get your account back to active status, please follow these steps:

Pay Your Outstanding Invoice:

Make sure to clear your outstanding invoice by making the payment through the designated payment method.

Notify Us:

After you have successfully paid your outstanding invoice, please notify us immediately via our instant chat support. Provide the necessary details, such as your account information and the payment confirmation, to expedite the process.

Account Activation

Once we receive confirmation of your payment, we will promptly remove the "Account on Hold" status from your account. After that, your account will be active again, and normal processes, including shipping requests, will resume as usual.

Contact Us for Assistance

If you encounter any issues or need further assistance with resolving your "Account on Hold" status, feel free to reach out to our customer support team through instant chat or email. We are here to help you every step of the way.

Thank you for your cooperation in keeping your account in good standing. We appreciate your business and look forward to serving you again soon.

Updated on: 26/03/2024